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Complaints and Dispute Resolution Process

We are committed to meeting and exceeding our clients’ expectations whenever possible and would like to know if your expectations have not been met. You are entitled to make a complaint about any aspect of your relationship with us including the conduct of our agents, authorised representatives and service suppliers.

We will attempt in good faith to resolve any complaint/dispute in a fair, transparent and timely manner.

We have a detailed complaints handling and dispute resolution process in place as outlined in our brochures.

If your complaint relates to a privacy issue please refer to the Privacy Policy on the website.




1300 794 364



 Copyright © SGUAS Pty Ltd t/as ARGIS Insurance (‘ARGIS’) 

(ABN 15 096 726 895, AFSL 234437)

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The information contained on this website is intended for insurance intermediaries only. The insurance product referred to on this website can only be purchased through a broker.

SGUAS Pty Ltd t/as ARGIS Insurance (ABN 15 096 726 895, AFSL 234437) ('ARGIS') acts as agent for the insurer of the products, HDI Global Specialty SE - Australia (ABN 58 129 395 544, AFSL 458776) (“HDI Global Specialty”).

Any information contained on this website is general advice only and has been prepared without taking into account your client’s objectives, financial situation or needs. Your client should consider these, having regard to the appropriateness of this advice and the relevant Product Disclosure Statement (‘PDS’) which can be obtained by downloading it from this website or by calling 1300 794 364 before deciding to acquire, or to continue to hold, this product.

Steadfast Group Limited, ABN 98 073 659 677 (SGL) has a shareholding in our agency. Some of the brokers we deal with may be SGL subsidiaries or associates. We have access to shared services from SGL. These include (but are not exclusive to): model operating procedures, manuals, legal, technical, HR, compliance, sum insured and product comparison tools; insurance cover placement and claims support; group insurance arrangements; and group purchasing arrangements. These services are funded by SGL, subsidised by SGL or SGL receives a fee for them.